Acclaim Health Privacy Incident
Updated December 11, 2025
Ontario Health atHome has been advised by Acclaim Health, one of our contracted home care service providers, of an incident involving unauthorized access to patient information in Mississauga Halton.
Notification letters will be sent by Acclaim Health.
Protecting the privacy and security of patient information is a priority, and we are working with Acclaim Health and relevant partners, including Ontario’s Information and Privacy Commissioner.
Patients and caregivers with questions or concerns may reach out to Acclaim Health at privacyofficer@acclaimhealth.ca or calling 905-827-8800 ext. 2445.
Protecting privacy is a fundamental part of providing excellent care.
In Ontario, Ontario Health atHome is subject to provincial privacy legislation called the Personal Health Information Protection Act, 2004 (PHIPA) and the Freedom of Information and Protection of Privacy Act, 1990 (FIPPA), along with regulations and amendments.
To learn more about the ways that we protect your privacy and information and how you can access records, please explore the links below:
Learn about your privacy rights and choices
Find information about:
- Definitions of Personal Information (PI) and Personal Health Information (PHI)
- Ontario’s access and privacy legislation
- Why we collect and use your personal information
- How we collect and use your personal information
- Who can see and use your personal health information
- Relying on implied consent
- With express consent
- Using without your consent
- Sharing without your consent
- How we protect your information
- How you can see or get a copy of the information we have about you
- What to do if you find an error in the information we have about you
- What to do if you wish to limit who can collect, use or disclose your PHI
- What happens if your information is lost, stolen or improperly accessed, used or disclosed
- What to do if you have concerns about the way we handle your personal information
- People who can make decisions for you about your health information
- How we meet the 10 internationally recognized privacy principles
- Helpful links
Access health information
Find information about:
- How to make a request
- Identify what information you’re looking for
- Types of information in the Ontario Health atHome health record
- Learn about who can and cannot make a request
- Proof of identity and authority
- Learn about the fees that may apply
- Submit your request
- How we respond to your request
Access other information
Find information about:
- How to make an access request
- Fees which may apply to your request
- How we respond to your request
